Unix (Solaris) Systems Administrator Team Lead

Position: Unix (Solaris) Systems Administrator Team Lead Responsibilities:Incident ManagementEnsures tickets coming into the Queue are assigned and responded to timelyMonitor incident lifecycle to ensure resolution within SLAInspect and audit tickets in the queue to ensure updates are done at least dailyAudit tickets in to ensure accuracy of troubleshooting done and proper documentation takes placeManage ticket priority levels and ensure the necessary treatment of high priority / impact incidents and service requestsEnsure that ticket logs and email responses regarding incidents contain the pertinent information for the end usersManage technical escalations.Check incidents in terms of accurate troubleshooting before escalating to the other resolvers or the next higher levelCapacity and Capability ManagementIdentify potential growth areas in terms of knowledge on key technologies relevant to the accountMap industry trainings and ensure that regular knowledge refreshers occur for the teamEnsures the team is at pace with the technologies available for the customersProblem ManagementIdentify trends in the incidents we handle and be able to come up with an action plan to mitigate or correct the problemMaintain a knowledge base and ensure that all processes and technical documentations are adhered toOwn the support documentation of the team and make sure the team follows every process step before escalating.Come up with a performance log of the engineers and ensure that issues raised for them are addressed and that proper action plans are implemented.MiscellaneousCreate a technical and process exam for the team on a monthly basisAssist operations in the conduct of technical interviewsAct as the Technical Admin for the team and ensure that all tools and equipment are maintained properly and are well accounted for Manage logistics and assist in business continuity managementQualification:Must have a minimum of  four years experience in Solaris AdministrationWith people handling skillsAmenable to work at night and shifting schedule.Must have good English and analytical skillsWilling to work in Bonifacio Global City, Taguig.Send your resume to: itpilipinas@gmail.com or oliver.santos@dencomphil.comFor more I.T./I.T. for BPO/KPO jobs, please visit: www.itpilipinas.wordpress.comFor updated positions available, follow us on Twitter: www.twitter.com/itpilipinasNOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.

via Unix (Solaris) Systems Administrator Team Lead.

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