Headcount: 60 FTEs
Salary Budget: 18-25K Basic (depending on years of experience)
Location: McKinley Hill, Taguig City or Ortigas Center, Pasig City
1. 1-4 years experience in TSR or IT in a BPO setting with good English communication and basic customer service skills
2. Receiving end user calls
3. Provide first level resolutions
4. Ticket creation/Categorization / Prioritization
5. Ticket escalation to respective Support Group
6. Incident resolution and recovery
7. Ticket Closure.
Possible Starting Date: Joining date every Monday of July (2, 9, 16, 23, 30) until requirement is filled
How to Apply?
Send updated CV to: firstname.lastname@example.org
For more I.T./I.T. for BPO/KPO jobs, please visit:www.itpilipinas.wordpress.com
NOTE: No Fees will be collected. Only qualified applicants will be entertained. Your resume is being kept with utmost confidentiality. All questions and inquiries will be answered during interview.